Frequently Asked Questions

Shipping

• How do I calculate my shipping charges?
• How long will it take to receive my order?
• How will I know when Temporarily Backordered items in my order are In Stock? And shipped?
• If I have more than one item on my order and an item is on back order, do I get charged shipping twice?
• When can a trace be initiated on my shipment?
• What shipping carriers do you offer?

Order

• Can I place an order now and have it held to be shipped at a later date?
• Can I use my Northern Gift Card to make purchases online?
• Do you offer C.O.D.?
• How can I check the status of my order?
• How long does it take to receive my order when sending check or money order?
• When I enter my personal information and credit card number over the Internet, is your site secure?
• When will my credit card be charged?
• Will I need to pay sales tax on my purchases?

Returns

• Can I return items purchased online to a Northern Tool + Equipment retail store?
• If I return or exchange an item how long does it take to process?
• What is your return policy?

Policies

• Does Northern Tool + Equipment accept donation requests?
• How can I document my exemption from sales tax?
• Is the information listed on NorthernTool.com 100% accurate?
• What is your low price guarantee?
• What are customers saying about NorthernTool.com?

Product Information

• Do you sell parts for your items? How do I order them?
• Where can I receive answers to questions that I have about a particular product?

Catalog

• Do you have a free catalog?
• Are all of your products in your printed catalog available for purchase on your web site?
• Why does the product Item # appear differently in the catalog than on the website?
• Why would the price for an item on the website be different than the price in the print catalog?